Frequently asked questions

Q: What is a CLAYme or Customized Wedding Cake Topper?
A: CLAYme’s and Customized Wedding Cake Toppers are character representation of people, pets and objects. When you place an order, you provide us with photos and information about the person(s) being sculpted and you will receive a one-of-a-kind hand sculpted custom piece of artwork made of Polymer Clay.

Q: Who would like to receive a CLAYme, Customized Topper or ornament?
A: Well, virtually everyone — they make great gifts for Adults of any age to cherished memories for children and they will be the talk of the party, event or family and friends. Whether it’s for Weddings, Showers, Anniversaries, Birthdays, Graduations, Pet Memorials, Retirement, Promotions, A Thank You or any other special occasion, it deserves a CLAYme, Customized Cake Topper or Ornament.

Q: Will the figure look exactly like me?
A: Hoss Studio figures are not intended to be portraits but representations and the bodies and props will be cartoonish in style. Hair, eyes and skin color are not guaranteed to match perfectly but we try to get as close as we can with the information provided by customers.

Q: How do I order a CLAYme or Customized Cake Topper?
A: Please contact us via e-mail or phone to assure availability. A 50% deposit or payment in full is required to hold your due date and to start your project. Fill out the appropriate order form and send it in with your photos.

Q: Can you make a CLAYme into an ornament?
A: Unfortunately we can not make a CLAYme into a ornament, they simply are to heavy and if they were to take a fall more than likely it would break.

Q: Can I submit photos and have a customized ornament made of a person I know?
A: Customized ornaments are caricature representations of people, objects and animals, so photos are welcome. Although please keep in mind they are not meant to be replicas, portraits or sculptures (visit the CLAYme section for a more detailed sculpture). For instance if you sent in photos of a person you know and wanted them holding a birthday cake, the ornament may have the same hair color, eye color, glasses, mustache, a business logo, etc. but the actual face will be more generic… visit customized ornaments to see samples.

Q: How long does it take to complete a project?
A: Please reserve your CLAYme/Topper at least three months in advance, orders are accepted on a first come first serve basis. We also know sometimes this time frame just isn’t possible (maybe you just found our site). If you need a project completed in a shorter time frame please e-mail or call us and we will do our best to accommodate your time frame.

Q: Why do I get voice messaging when I call Hoss Studio?
A: To be honest, I am a one man show (with some help from my wife) but there are times when I am working on projects and not able to answer incoming calls. Your call is very important to me and the best way to contact me is through e-mail or I encourage you to please leave a message I will return your call.

Q: How much does a CLAYme, Wedding Cake Topper, or Customized Ornament cost?
A: Please visit our Order Info./Pricing page and scroll down to the pricing category.

Q: How will my sculpture look?
A: When placing your order please be as specific as possible as to your scenario, we will do our best to follow your scenario but in some cases alterations must be made because of space issues.

Q: Do you accept credit cards?
A: We do accept credit cards through PayPal (please visit our Order Info./Pricing page and scroll down to the pricing category), if you do not wish to make payment with a credit card we also except personal checks, and money orders.

Q: Do the photos we send in for a wedding cake topper need to be of the bride and groom wearing their wedding attire?
A: No, the photos you send do not need to be of the bride and groom in their wedding attire. The photos can be separate, you may have the photos of the wedding dress and tux clipped out of a magazine this will work just fine. Because of the detail and differences in wedding dresses it is requested that the photo(s) you send of the dress is with someone wearing it and not just hanging on a hanger.

Q: What if I want a figure of a person who is deceased or not available to take additional photos of and I only have a couple of pictures?
A: I can still work with your photos, but please be aware that if you supply only front view photos I will be guessing as to what their profile may be. Therefore the likeness will depend on the quality of the pictures available.

Q: Do I need to do anything special to the cake?
A: In most cases a topper weighs less than a layer of cake. To support the layers your decorator usually will put dowels in each layer to support the next layer. The same procedure will apply to the top layer that supports the topper. Have a cake plate put onto the top layer to set your topper on, do not set it directly on the icing.

Q: Can you e-mail me pictures of my Topper/CLAYme while it’s being sculpted?
A: Sorry but no. This takes up a lot of extra time and photos do not do the sculptures justice, however I will take pictures of it once it is finished and post them on the Hoss Studio website but this usually happens after you have already received your sculpture since it is shipped out next day delivery.

Q: Will you ship outside the US?
A: This is on a project by project basis, shipping is paid for by the customer and it usually ends up ultimately being the customers decision after we find out what shipping costs will be.

Q: How do sculptures get shipped?
A: In most cases Federal Express, next day delivery.

Q: What if something is broken when it arrives?
A: Contact me immediately. If it is simply a piece that got knocked loose do to rough handling you may be able to re-glue it. If it is worse, please make a claim with the shipper.

Q: How can I contact Hoss Studio or Block Studio?Q: Are the figures fragile?
A: Yes. Although polymer clay is strong once it is baked, thin pieces will remain slightly flexible and brake easily.

Q: How can I contact Hoss Studio or Block Studio?
A: Please visit the Contact Us page